Terms and Conditions

We at Thai Crafts Online Shop LTD want our customers to be satisfied with products purchased on https://thaicrafts.eu

Returns and Exchanges
We gladly accept returns and exchanges, please contact us within 3 days of delivery and dispatch items back within 14 days of delivery.We don’t accept cancellations. Custom or personalized orders and items on sale cannot be returned.

Conditions of Returns
Buyers are responsible for paying return postage, if the item is not returned in its original condition,
the buyer is responsible for any loss in value.

All orders will be dispatched within 2 to 3 business days. We deliver to addresses in Ireland & the EU
We deliver to addresses within Ireland with An-Post for small orders. For large/bulk orders please email orders@thaicrafts.eu
Deliveries to countries in the European Union will be by courier.

Privacy Policy
Who we are
Thai Crafts Online Shop (https://thaicrafts.eu) located in Dublin, Ireland. For any queries contact info@thaicrafts.eu.

This privacy policy explains how and when Thai Crafts Online Shop (https://thaicrafts.eu) uses and shares your information when you visit https://thaicrafts.eu in compliance with the Data Protection Acts 1988 and 2002.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Thai Crafts respects your privacy and is committed to protecting it, any identifiable data you provide when using the website will be used in accordance with this privacy policy.

By Visiting https://thaicrafts.eu you are accepting terms and conditions of the privacy policy, if you don’t agree with the terms and conditions you should not use the Website. Any external links to other websites will be visible as that and we have no responsibility for content or privacy policies of these sites.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Information we collect
We collect personal information but only when you submit it through registering to our site or when by filling out a form. This information may include name, email address, telephone number and content of your message.

Non-Personal information we collect include users Public IP address and is collected from all website visitors, this data cannot be used to identify or contact you and is for statistics.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data
If you have an account on this site, or have left comments, you can request request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your personal information is stored on secure servers hosted in a Microsoft Azure Data Center and stored in Ireland/EU. All transactions are secured using TLS/SSL Certificates for encryption.

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